Terms of service
OVERVIEW
This website is operated by Nexvape. Throughout the site, the terms “we”, “us” and “our” refer to Nexvape. By accessing our website and/or purchasing products from us, you agree to be bound by these Terms of Service (“Terms”), including all policies referenced herein. If you do not agree to these Terms, you must not access or use this website.
1. AGE RESTRICTIONS (STRICT)
This website sells vaping products that may contain nicotine and are therefore strictly age-restricted. By using this site, you confirm that you are at least 18 years of age and are legally permitted to purchase vaping products within your jurisdiction. Nexvape reserves the right to carry out age verification checks, which may include the use of third-party verification services. Nexvape may also request valid identification and reserves the right to refuse or cancel any order where age verification cannot be satisfactorily completed.
2. REGULATORY COMPLIANCE (UK / TPD)
All nicotine-containing products supplied by Nexvape comply with the United Kingdom Tobacco and Related Products Regulations (TRPR). This includes restrictions such as a maximum nicotine strength of 20 mg/ml, a maximum tank capacity of 2 ml for applicable devices, and a maximum nicotine-containing refill bottle size of 10 ml. Where required, products are notified to the Medicines and Healthcare products Regulatory Agency (MHRA). You agree not to modify, misuse, or otherwise alter any products in a manner that would breach applicable laws or regulations.
3. HEALTH DISCLAIMER
Nexvape products are intended solely for adult smokers and existing nicotine users. By purchasing from this website, you acknowledge that vaping is not risk-free and that nicotine is a highly addictive substance. The products are not intended for use by non-smokers, individuals under the age of 18, pregnant or breastfeeding individuals, or persons with underlying medical conditions unless advised by a qualified healthcare professional. Nexvape makes no representations that its products are safe or suitable for all users.
4. ONLINE STORE TERMS
You agree not to use Nexvape products or services for any unlawful or unauthorised purpose. You must not resell products where prohibited by law or attempt to circumvent any applicable legal or regulatory requirements. Any breach of these Terms may result in immediate termination of your access to the services.
5. PRODUCTS AND AVAILABILITY
All products are subject to availability and may be limited in quantity. Nexvape reserves the right to modify, restrict, or discontinue any product at any time without prior notice. Nexvape further reserves the right to limit sales to any individual, geographic region, or jurisdiction, and to refuse any order at its discretion.
6. PRICING AND ORDER ACCEPTANCE
All prices are subject to change without notice. Nexvape reserves the right to refuse or cancel any order, including those affected by pricing errors or inaccuracies. In the event of cancellation, any payments made will be refunded in accordance with applicable laws.
7. SHIPPING AND DELIVERY
You are responsible for ensuring that the purchase and importation of Nexvape products complies with the laws and regulations of your jurisdiction. Nexvape shall not be held liable for any products that are seized, delayed, or rejected by customs or regulatory authorities, particularly for deliveries outside of the United Kingdom.
8. RETURNS AND REFUNDS
Returns and refunds are governed by the Refund Policy available at: [INSERT REFUND POLICY LINK]. Due to hygiene and safety considerations, opened or used products may not be eligible for return unless deemed faulty. Faulty goods will be handled in accordance with your statutory rights under UK consumer law.
9. ACCOUNT AND BILLING INFORMATION
You agree to provide accurate, current, and complete account and billing information for all purchases made through the website. Nexvape reserves the right to cancel or refuse any order that appears to be fraudulent, suspicious, or in violation of these Terms.
10. THIRD-PARTY SERVICES
The website may include access to third-party tools, services, or links. Nexvape does not monitor or control these third-party services and accepts no responsibility for their content, policies, or practices. Your use of such services is entirely at your own risk.
11. USER CONTENT
Any comments, feedback, or submissions provided to Nexvape may be used without restriction or compensation. You agree that any content submitted will not be unlawful, offensive, or infringe upon the rights of any third party.
12. PROHIBITED USES
You are strictly prohibited from using this website to bypass age verification measures, engage in unlawful activities, upload or transmit malicious software, or scrape, extract, or misuse data from the site. Any such actions may result in immediate termination of access and potential legal action.
13. DISCLAIMER OF WARRANTIES
All products and services are provided on an “as is” and “as available” basis, without any representations or warranties of any kind, except where such warranties are required by law.
14. LIMITATION OF LIABILITY
To the fullest extent permitted by law, Nexvape shall not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of profits, revenue, or data arising from the use of its products or services. Nothing in these Terms shall exclude or limit liability where such exclusion is not permitted under UK law.
15. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Nexvape from and against any claims, liabilities, damages, losses, or expenses arising out of your breach of these Terms or misuse of its products or services.
16. TERMINATION
Nexvape reserves the right to suspend or terminate your access to the website and services at any time, without prior notice, if it believes that you have violated these Terms.
17. GOVERNING LAW
These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales.
18. CHANGES TO TERMS
Nexvape reserves the right to update, modify, or replace these Terms at any time. Continued use of the website following any such changes constitutes acceptance of the revised Terms.
19. CONTACT INFORMATION
Nexvape
Email: info@nexvape.co.uk
Nexvape LTD
Unit 2 Office A2 Astra Business Centre
Roman Way, Longridge Road
Ribbleton, Preston, England, PR2 5AP
Telephone: +44 7778798852
Company Number: 16427414
VAT Number: 500030185