FAQ

1. Who can order from your website?

Anyone can order from our website as long as you are over 18 years old. We are an online retailer. Our store is exclusively for online consumers looking to purchase vape related products.

2. Do I need an account to shop?

Yes, all customers must create an account. This will help you track orders and more importantly, we can send you offers.

3. What is Nexvape business name?

Nexvape LTD, registered at Companies House under number

4. Are your vape products compliant with UK regulations?

Yes – all our vape products are TPD-compliant and meet UK trading standards. We only work with trusted, certified manufacturers and brands.

5. What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and bank transfers. For custom payment arrangements, please contact us directly.

6. How quickly do you ship orders?

We dispatch orders within 1 working day of payment confirmation. Delivery within the UK typically takes 1–3 business days, with next-day and tracked options available.

7. Do you ship outside the UK?

Currently, we only ship within the United Kingdom. 

8. Can I return products?

Please see return policy to see return process Click Here

9. Are your products suitable for customers with dietary restrictions?

We include full ingredient and allergy information on each product page. If you need help finding items suitable for certain dietary needs (e.g. halal, vegan, gluten-free), reach out to us directly.

10. I need help with my account or order — how can I reach you?

We’re happy to help. Contact us via our Contact Us page, email us at info@nexvape.co.uk, or use the live chat feature on our website during business hours.

11. Does Nexvape offer discounts on Vape products?

Yes. We run bundle deals and discounts on vape kits, e-liquids, and prefilled pods.

Example offers:

  • Bundle of 3 products at a low price.
  • Bundle of 5 products at a lower price than a bundle of 3 products.
  • Bundle of 10 products with special discount.
  • Free home delivery on orders above £35.

10. What is Vape Connect’s privacy & data protection policy?

We share customer data with Shopify to process orders and with other parties where required by law. Full details are in our Privacy Policy.

Shopify handles payment and order data under their own privacy policy.

We may use your data to send marketing emails if you opt in. You can unsubscribe at any time.